Describe a time when you had problem providing a service to someone.

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Possible Answer 1:

As this would be my first job, I haven’t had to face a situation yet where I haven’t been able to provide a service to a customer.

If such a scenario happens, I will apologize and try to explain my predicament to the customer. Hopefully they will understand that we are all human after all, and at times things can be out of our control.

Possible Answer 2:

A customer walked into the store where I was previously employed, looking agitated.

She said that her engagement ring had slipped from her finger in our store some time earlier, and asked if we could help her to find it.

She said, she was in the store about an hour ago. Since this happened a while ago, and though we went through the security tapes with her multiple times, we couldn’t identify anyone picking up a ring off the floor.

She became very upset and called us names. We kept our cool, as we could sympathize with her situation, but we were helpless. We offered to call her if we found it. Under the circumstances, that was the best we could do.

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