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Security Guard Interview Question: You are a security Guard working in a shopping mall. During a busy shopping time, you saw two customers fighting on the floor. What would you do in this situation?
First of all, I will review the situation, trying to determine what is happening.
I will quickly assess if this is a simple random fight between two customers or if it is something gang related.
This may be evident if there are supporters or onlookers supporting the fighters as well as from the behavior of the fighters.
Before getting involved, I will call for backup/police.
After calling for backup, if it was assessed to be a random fight, I will try to break up the fight using the following techniques:
First, I will try to get their attention. This includes ordering them loudly in a strong voice or clapping hands.
I will tell them with authority that they must stop doing what they’re doing. If the situation is appropriate, and I have backup support available, I may physically separate the perpetrators.
Once the situation is decelerated, I will disperse any onlookers and bring back normalcy in the area.
If the fight was assessed to be something more than a random fight, I will seek steps to protect the other customers by getting the area cleared while waiting for backup support or for the arrival of law enforcement.
If one of the perpetrators draws a weapon, and there is a real possibility for serious bodily harm to the other customers, one of the perpetrators or for me from the fight, and if it is absolutely necessary to protect a life, I will use my firearm judiciously to diffuse the situation.
After the incident, I will document what happened, and share it with the authorities as required.