Security Guard Interview Questions and Possible Answers

Why do you have employment gaps?

Possible Answer:My first job was as a customer support agent and I got laid off from that job, due to the entire customer support division being out-sourced to India. During the second time, it was a contract security guard position and the company I was working for was not able to get their contract renewed and hence they had to let us go. Whenever this happened, a friend of mine allowed me to tend bar or bus tables at the restaurant he manages. This way I was able to pay my rent as well as not go into debt when I got laid off. I didn't put my bar tending jobs since it was not relevant to the security guard position I am applying. If you think it would help, I can add the details of the bar tending work I did during these gaps. Read more Security Guard Interview Questions

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Can you describe a situation where you had to deal with a difficult coworker?

Possible Answer:Though I try to get along with everyone, at times, there are some personalities that just cannot get along. I prefer to follow rules, not stand around chatting and socializing when I am working. One of my co-workers loved to stand around the coffee machine and chat about everything under the sun. When I wouldn’t play ball, he started telling people that I was a loner, a stickler for rules and stand-offish. I let it slide, and eventually his constant chatting got on peoples’ nerves. Someone complained to the management and he was shifted out of the department to customer service, where his chatting would be useful. If I had complained, while still a newcomer to the team, things might not have worked out so perfectly. Patience is essential when dealing with difficult people. Read more Security Guard Interview Questions

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If you had a dispute with another Security Officer, how would you handle the situation?

This question helps them to assess your people skills and problem-solving skills. Possible Answer:I can get along with most people. If I have a problem with a colleague, I will try to talk it out with them. If that doesn’t help, I will try to avoid confronting with them as much as I can, without it affecting my job. In the worst case scenario, where the dispute affects my job, I will discuss with my supervisor and seek their guidance on the issue. I believe in tackling problems head-on, rather than burying my head in the sand and hoping they will go away; any such personal issues, unresolved, might potentially interfere with my ability to perform the job, which can be dangerous in our kind of employment. Read more Security Guard Interview Questions

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Describe a time when you had problem providing a service to someone.

Possible Answer 1:As this would be my first job, I haven’t had to face a situation yet where I haven’t been able to provide a service to a customer. If such a scenario happens, I will apologize and try to explain my predicament to the customer. Hopefully they will understand that we are all human after all, and at times things can be out of our control. Possible Answer 2:A customer walked into the store where I was previously employed, looking agitated. She said that her engagement ring had slipped from her finger in our store some time earlier, and asked if we could help her to find it. She said, she was in the store about an hour ago. Since this happened a while ago, and though we went through the security tapes with her multiple times, we couldn’t identify anyone picking up a ring off the floor. She became very upset and called us names.…

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What do you feel you should be getting out of this job?

This question is asked to assess your expectations from the job. Possible Answer:As an inexperienced man in my first job, I would like to learn the ropes and be an effective security guard. I would like the chance to prove myself and advance within the company in the security niche. I have always been good with electronics, and maybe one day, I can help to design or innovate a better security system for the company. Read more Security Guard Interview Questions

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What Do You Do On Your Off-Days?

This is to find out how you can overcome stress. You can list any of your favorite activities that show that you have a support system to fight stress and that you’re not a loner. Possible Answer:I hang out with my family and friends, as it helps me to relax and rewind. I like to play games, or fish, or go sailing or camping. I also go regularly to the gym and excise to keep me in good shape. Read more Security Guard Interview Questions

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What are the duties and responsibilities of a Security Officer in your opinion?

This question is asked to find out what you might be ready for. Possible Answer 1:I think that a security officer has to be the first responder in case of any problems. So he should be calm under challenging situations, have people skills, and be pleasant and observant. If someone seems to be loitering, the security should be able to identify that and keep an eye on them. In case of trouble, the security guard should have the leadership and people skills to keep people calm, and to help them navigate their way out of the building or through the stairs, etc. As a security officer, I should be vigilant, fearless and calm to be able to help people, especially when everyone else is scrambling around during an emergency. Read more Security Guard Interview Questions

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In a situation where a customer is really upset, what would you do or how would you handle this issue?

This question shows your people skills, and presence of mind in dealing with a problem. Possible Answer:I would try and find out the reason for the upset, and try to address the problem. If it is a defective product or a salesperson being unprofessional, I would ask the customer to have a seat, and get the supervisor or manager to handle the problem. If the cause for the upset is another customer, I would separate them in different sections, and get two supervisors or managers to deal with each of them. This will help so that neither one of them is left feeling neglected or less important to us. Read more Security Guard Interview Questions

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How do you handle escalated situation with a person in your facility or in parking lot?

This question is asked to assess your people skills, especially when handling a difficult customer. Alternate Questions: Tell me a time when you have had to work around difficult people and how did you overcome it? Possible Answer 1:Parking is one area where people regularly lose their tempers, and fender benders happen. Things can get ugly if one person feels the other one cut them off. Seasonal sales like Black Friday and Boxing Day Sales also can lead to many people jostling to be the first one in, and so tempers get lost and fights happen. As store security, our job can be quite difficult during these days. We have to be prepared, be firm and be steady. Even when a customer is rude or pushing and shoving, we have to maintain decorum. You need to have phenomenal self-control to stay calm and to not give in to your anger or frustration, as the slightest sign that…

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Recall a time where you provided excellent customer service or worked as a team.

This question is asked to see how resourceful you can be. Possible Answer 1:I was manning the front desk one day, when a distressed young lady hurried in, looking for her toddler. She said she was looking at a window display when she lost her grip on her son, and he just disappeared. She was all shaken up and was on the verge of a breakdown. I got one of our waitresses from the coffee shop to serve her some coffee and keep her company, while I went looking for the boy, armed with her description. In a few minutes I found him glued to the TV in an electronic store, a few doors down. When I brought little Eric back to his Mom, she was so grateful, uncontrollable tears started flowing from eyes. Since then, every year she sends us a Christmas card. When the lady just came in and reported the incident, I had a…

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